An employee privately shared with the office manager some problems she was having at home that made her late a couple of times this week. Instead of criticizing the employee, the manager told her that she understood and that the office door was open if she needed support. These actions could?

The action taken by the office manager, offering understanding and support instead of criticism, can significantly enhance the employee's loyalty. When employees feel that their personal challenges are acknowledged and that they have a supportive work environment, it fosters a sense of trust and commitment to the organization. This supportive approach can lead to improved morale, employee satisfaction, and a stronger connection to the workplace, which can ultimately increase loyalty.

Acknowledging personal struggles allows employees to feel valued and supported, which can cultivate a more positive work environment. When employees are assured that they can communicate openly about their difficulties without facing punitive measures, it encourages them to remain engaged with their work and the organization. This can transform the employee’s experience, making them more likely to remain loyal to the organization during difficult times.