What is one way that telephone systems can help educate patients?

Offering a short prerecorded message announcing office hours and changes is an effective way for telephone systems to educate patients. This approach ensures that patients are informed about when the office is open, any special hours, holidays, or other relevant changes that could impact their ability to receive care. Having this information available immediately helps reduce frustration and uncertainty, enabling patients to plan their visits or calls accordingly. By proactively providing this crucial information, the practice enhances patient experience and ensures smoother scheduling and interactions.

In contrast, while putting patients on hold, conducting surveys, or prompting them to leave messages can facilitate communication and gather feedback, these options do not directly educate patients in the same way that providing essential information about office hours does.