Which one of the following choices is a duty of a patient receptionist?

A patient receptionist plays a critical role in managing day-to-day interactions within the medical office, including handling patient flow and maintaining a positive atmosphere in the waiting area. Taking care of an argument between patients in the waiting area aligns with their responsibilities, as it is essential for a receptionist to ensure a calm and safe environment for all patients. By mediating conflicts, they can help de-escalate tension, promote respectful communication, and maintain the service standards of the practice.

This duty is vital not only for patient satisfaction but also for the overall efficiency of the office, as it helps to avoid disruptions that could affect both staff and patients’ experiences. In contrast, the other options involve responsibilities that typically fall outside the purview of a receptionist's duties, such as selecting computer systems or updating legal guidelines, which would be managed by administrative or IT staff. Refusing service to a patient may also require specific protocols and policies beyond what a receptionist would typically handle.